Customer Service

Processing And Shipping

All orders are processed on a first come basis. Most orders are shipped within two working days. If imprinting is required, allow two to three weeks after approval for shipment depending on the number of items needing imprinting unless noted otherwise in the catalog. Orders with imprinting will be held until all imprinted items are complete unless you request otherwise. Some products may be shipped separately. No Saturday delivery.

Prices are subject to change. Products are subject to availability. Discounts are only available for accounts in good standing.

State and Local Sales Tax

Tangible Values, Inc. voluntarily collects remote seller sales/use tax for the following states that are in compliance with the Streamlined Sales and Use Tax Agreement (SSUTA), as well as a number of other states. For your convenience, listed here are the affected states with their state-wide sales and use tax rate.

• AR: 6.5%
• AZ: 5.6%
• CA: 7.25%
• GA: 4%
• IN: 7%
• IA: 6%
• IL: 6.25%
• KS: 6.5%
• KY: 6%
• LA: 4.45% (we collect 8.45% as a direct seller)
• MA: 6.25%
• MD: 6%
• MI: 6%
• MN: 6.875%
• NE: 5.5%
• NV: 6.85%
• NJ: 6.625%
• NC: 4.75%
• ND: 5.0%
• NY: 4.0%
• OH: 5.75%
• OK: 4.5%
• PA: 6.0%
• RI: 7.0%
• SC: 6%
• SD: 4.5%
• TN: 9.75%
• TX: 6.25%
• UT: 4.7%
• VA: 5.3%
• VT: 6.0%
• WA: 6.5%
• WV: 6%
• WI: 5%
• WY: 4%

Tangible Values, Inc. does not benefit from the collection of sales tax and we remit all taxes collected directly to the appropriate taxing jurisdiction. As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction. By placing your order you understand taxes that appear on your order are estimated and you are obligated to submit the appropriate taxes for your state and your location. Should additional tax funds be required, you understand you will be billed accordingly. As rules in this area are in constant flux, additional states may be added from time to time as they comply with current rulings and federal law.

Samples

You may request samples of certain items on our website. Click the "Request Sample" button under the price/order designation on the product page. Or you may see "Review Sample" in lieu of requesting a sample, as an extreme close up of the product will give you an opportunity to thoroughly review the item before purchasing. Either way, you may order with complete confidence as your satisfaction is 100% guaranteed.

Imprinting

There are no additional charges to personalize most imprinted products in our catalog or on this website. However, for some items charges may apply for custom logos ($35), custom ink colors ($25) or custom die-cut windows ($65).

Shipping

Orders from the 48 contiguous states are shipped standard ground unless requested otherwise, and take 2 to 5 working days. Shipping rates are shown at the bottom of the order form as a percentage of your total order and will be automatically calculated at checkout on this site. Customers in Alaska, Hawaii and outside the United States will be shipped best way and the amount will be billed unless specified otherwise. Expedited shipping may be selected at checkout for an additional fee. Overnight and 2-day shipping choices are available and guarantees that when your order is ready to ship, we will ship your order via overnight or 2-day shipping. No Saturday delivery.

Return Policy

We will happily provide a refund, replacement, or credit adjustment for most returned merchandise that is returned un-opened and in resaleable condition for up to six months after purchase.

Your refund will appear on your original form of payment within 5 10 business days of receiving your return.

Returned items should be sent to the following address: 9655 Penn Avenue South, Minneapolis, MN. 55431 and should include the original order number or a copy of the order for reference.

Please Note

• Tax Forms, envelopes and software purchased for the 2022 filing season must be returned by December 31, 2022 to receive a refund
• Refunds are not accepted at any time for a downloadable version of any tax preparation software
• Tax Forms, envelopes and software purchased on or after January 1, 2023 are not accepted for return
• Imprinted items may only be returned if due to our printing error
• All slip sheet folders and envelopes with window alignment issues are required to provide a PDF of the slip sheet prior to returning product
• No refunds are given for shipping charges or remitted sales taxes

Request a return